Refund policy

Return & Refund Policy

Last Updated: October 24, 2026

At Rroobureexx, we want our customers to shop with confidence. This policy explains how returns, refunds, and exchanges are handled.

1. 60-Day Return Window

Customers may request a return within 60 calendar days of receiving their order.

To initiate a return, please contact our customer service team before sending any items back.

2. Return Eligibility

To qualify for a standard return, items must generally:

Be unused, unworn, and unwashed.
Be in their original condition.
Include original packaging, tags, and accessories where applicable.
Be accompanied by proof of purchase or an order number.

Items that do not meet these requirements may not qualify for a standard change-of-mind return, subject to applicable consumer protection laws.

3. How to Request a Return

Please email service@mallvic.com with:

Your order number.
The email address associated with the order.
The item you wish to return.
The reason for the return.
Relevant photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions.

Please do not send items back without receiving return instructions.

4. Return Shipping Costs

For returns due to personal preference, change of mind, or ordering the wrong item, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, we will cover reasonable return shipping costs or arrange an appropriate alternative solution.

We recommend using a trackable shipping service for returns.

5. Refund Processing

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

For approved refunds, we will generally initiate the refund to the original payment method within 3–5 business days.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Include your order number and clear photographs showing the issue.

After reviewing the request, we will offer an appropriate remedy, such as a replacement, refund, or other resolution, in accordance with applicable law.